Refund Policy

Refund Policy

At Beach Caddy LLC, we understand that plans and preferences may change, and we strive to accommodate all cancellations and refund requests to the best of our ability. However, please note that certain costs, such as credit card processing fees and other non-refundable expenses, are incurred by us and cannot be recovered. Therefore, in order to cover these costs, we apply a processing fee of 5% to all refund transactions.

Cancellation and Refund Process

1. Cancellation Requests: If you need to cancel your reservation or request a refund, please contact our customer support team as soon as possible. You can reach us at 844-422-3397 or info@njbeachcaddy.com.
2. 72-Hour Notice Requirement: To be eligible for a full refund, cancellation requests must be made at least 72 hours prior to the scheduled date of service. Cancellations made within 72 hours of the service date may not be eligible for a refund.
3. Eligibility for Refund: Refunds are subject to the specific terms and conditions associated with the service you have booked. We will review each cancellation request on a case-by-case basis to determine refund eligibility.
4. Processing Fee: Please note that a processing fee of 5% will be applied to all refund transactions. This fee is necessary to cover the costs incurred by Beach Caddy LLC, including credit card processing fees and other non-recoverable expenses.
5. Staff Deployment: If our staff has not been deployed for your service at the time of cancellation, we will make every effort to provide a full refund, minus the applicable processing fee.
6. Non-Refundable Fees: Please be aware that certain fees, charges, or expenses may be non-refundable, as outlined in the specific terms and conditions associated with the service you have booked. These non-refundable fees may include but are not limited to third-party service fees, reservation fees, or administrative charges.
7. Refund Processing: Once your refund request has been approved, we will process the refund as promptly as possible. The refund amount will be the total amount paid minus the applicable processing fee and any non-refundable fees as specified.
8. Method of Refund: Refunds will be issued using the same payment method used for the original transaction. Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or credit card provider.
9. Contact Us: If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team at 844-422-3397 or info@njbeachcaddy.com . We will be happy to assist you.

Please review our refund policy carefully before making any reservations or purchases. By using our services and making a reservation, you acknowledge and agree to the terms and conditions outlined in this refund policy.

Updated: May 23 2023